Any good service operation must have a robust diagnostic apparatus. The customer’s stated issue is the starting point, but a thorough investigation is always performed to isolate the problem. Taking the customer’s information and understanding what they are experiencing, the technician will then begin a forensic examination of the battery itself. Having the ability to conduct electrical, hydro-electrical and load tests gives our technicians a view of the health of a battery. Tools can tell us what the status of a battery is, but it cannot tell us why it is in that state. Taking both the customer’s information as to the behavior of the car and the results of testing, the technician can get a more accurate picture of what is occurring in the automobile and through further testing can arrive at high-percentage solutions.

Giving the customer accurate information and presenting them with options so they can make an informed decision. Often times battery replacement is the sole problem. In that event the customer will be presented with all the options available that are appropriate for their automobile. Less frequently but still common, the battery’s condition and information taken from investigation will reveal problems elsewhere – in the charging system or starter, or the presence of an electrical draw from a malfunctioning component. Our company’s long presence in the community means we can refer customers to reputable service centers to address issues outside the scope of battery replacement.